At UrbanStride Collective, we take pride in delivering your carefully curated selections with efficiency and care. Our fulfillment team processes orders within 1-2 business days, ensuring your fashion essentials, from everyday wear to special occasion accessories, are packed securely. We partner with trusted carriers to maintain reliability across our global network, whether you're refreshing your wardrobe or selecting timeless statement pieces.

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic shipments generally arrive within 5-7 business days, while international deliveries may require 10-20 business days. Seasonal demand or unforeseen logistics circumstances may occasionally extend these estimates, though we proactively monitor all shipments for timely resolution.

We offer transparent pricing aligned with industry standards:

• Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
• Free Economy Shipping (10-15 Business Days): Automatically granted for orders exceeding $60

Note: Expedited shipping options may be available during checkout for time-sensitive deliveries.

Currently serving 30+ countries across North America, Europe, and select Asia-Pacific regions. Restrictions apply to certain remote locations and embargoed territories. During checkout, our system automatically validates delivery eligibility based on your shipping address. For inquiries about specific destinations not listed, please contact our support team prior to ordering.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing:

• Your unique tracking number
• Carrier contact information
• Estimated delivery window

Track progress directly through the carrier's portal or via your account order history. Notifications are sent at key milestones including customs clearance (where applicable).

While 98% of deliveries arrive as scheduled, should your tracking show no movement for 7+ business days or if the parcel is marked delivered but not received, please contact [email protected] immediately. Include your order number and any relevant correspondence. Our logistics specialists will initiate carrier investigations and keep you informed throughout the resolution process, including replacement or refund options when warranted.

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and vary based on product category and declared value. We recommend consulting your national customs office for estimation tools prior to ordering. UrbanStride Collective cannot prepay or reimburse these third-party fees, nor can we adjust declared values on international shipments.